Managing Quality, Customers and Performance Essay

Managing Quality, Customers and Performance - Essay Example This statement sums up the kind of efforts required to deliver value to the customer and for producing a quality product. An individual's beliefs or conceptions about what is desirable, good or bad - forms the value system (Kotler, 1974). For Hotel Hilton, Optimus Ireland's Best award in December 2006 will go a long way towards encouraging it to perform still better. Innovation, excellence and value addition go hand in hand in today's competitive environment. Customers and the target segments are crucial stakeholders for hotel Hilton. Different types of value addition strategies are adopted by businesses to grow. These could involve trying out different types of market-product combinations, carrying out the business according to certain sets of principles, segmenting the market in their own way, or relying on the feedback of customers for shaping the final service. All this is possible only with the coordination and management of employees of the hotel, service processes, technology and other resources in order to produce better services for the customer. Hilton Hotels Corporation is recognized all over the world as a well known hospitality company1, offering guests and customers the finest accommodations, services, amenities and value for business or leisure. The group has been serving its customers for more than 80 years now. Conrad Hilton purchased his first hotel, The Mobley, in 1919, in Cisco, Texas. The first hotel to carry the "Hilton" name was built in 1925 in Dallas. There's no looking back since then. Today Hilton Hotels Corporation develops, owns, manages and franchises over 2,900 hotels, resorts and vacation ownership properties worldwide, with brand names like Hilton, Hilton Garden Inn, Doubletree, Embassy Suites Hotels, Homewood Suites by Hilton, Hampton, Hilton Grand Vacations and Conrad (Datamonitor, 2006). In recent years, Hilton has been able to boost its leading position in the corporate travel and conference markets while making significant inroads into the growing leisure sector. The hospitality sector has become very much competitive with more and more companies entering the hospitality business with innovative ideas and newer technology. In order to maintain brand advantage, Hilton is constantly developing products and services designed to meet guests' changing demands and offer an enhanced experience. In order to create more opportunities for growth the shareholder of Hilton Group approved the sale of its hotels operation to Hilton Hotels Corporation for $5,900 million in January 2006. With the present operations in more than 80 countries, the hotel chain promises much more as the awards like the Optimus Ireland's Best award encourages it to do more. 3. Role of Quality The final service/ product and quality are to be valued by the customers. Quality is a function of value addition or vice-versa. The value that has been added to the product has to be seen in relation to the customer's needs and expectations. In general, for an organisation there are both external and internal customers. The external customers are those who use the services of the hotel while the internal customers are the employees and other internal stakeholders. Once the service is delivered to the intended

NEC ECC Contracts Assignment Example | Topics and Well Written Essays - 3000 words

NEC ECC Contracts - Assignment Example General Construction. Contract Principles The Housing Grants, Reconstruction and Regeneration Act 1996 (HGRRA) focuses on payments under a construction contract. Specifically, the Act states that, when a construction contract is for 45 days or more that the party to the construction contract is entitled to installment payments (HGRRA 1996 Â §109). Section 111 of the HGRRA 1996 states that a construction contract shall stipulate the dates of the payments, and when the final sum comes due. Section 112 forms the basis on when and why one party may not pay the other party. Local Democracy, Economic Development and Construction Act 2009 gives further protections to contractors. Another provision of this Act, section 142, appears to address the issue of subcontractors. Specifically, it states that any provision where payment is conditional upon performance of obligations under another contract, or a decision made by another person as to whether the obligations under another contract have been performed, is void. The terms are void, in that the time to make payment to the contractor cannot depend upon the performance of the other contract. This seems to specifically address subcontractors, and any kind of clause which might state that the general contractor will get paid if the subcontractor has performed his duties. The Design of the NEC3 ECC Contract. Main Options. The main options that would be used in this project would be Option C– the reason why Option C is appropriate in this case is because the work is only planned, and there is not an indication that there is a design in place. Option A assumes that there is a design in place, therefore the contractor would provide the works that are described in the contract. In Option B, the employer assumes the risk of the correctness of quantities, because the Contractor is the person who prices the bill of quantities and is responsible for the remeasurement of quantities if not correct. Therefore, this option is not appropriate for a design and build contract, as this contract appears to be. Option D also has a greater risk for the employer, as the target price is adjusted for changes in quantities and for compensation of events. Option E is not appropriate because it is only used when the work is not defined at the outset, and, since the pro ject is defined, this option shouldn't be used as it presents greater risks to the employer. Option F is inappropriate, because this option assumes that subcontactors do most of the work (Yuet, 1993). Option C is appropriate because, while there is a planned project in place, there is not yet a finished design. The employer can provide an activity schedule and the target price can be set according to this schedule. Moreover, costs are minimised to the employer, because the payments are made according to the actual costs that are incurred by the Contractor, and risks are shared by the Contractor and the Employer, because each party shares the burden of over-runs and each party also shares the benefits of savings. This also leads to fewer disputes. Secondary Options There are a number of secondary options which should be used, in order for disputes to be minimized. One of these is, Option P which should be negotiated, as this option provides for additional financial security should th e contractor not complete any part of the works, and other contractors have to complete the works. Option Q might be used as an incentive for the contractor to complete the work early, as Option Q provides for a bonus for early completion. This might be appropriate if the University is motivated to open the centre early for the students to enjoy, especially if this centre is going to be one of the selling points for the University. By the